Is This Course Right for You?

SITHFAB021 – Provide Responsible Service of Alcohol (RSA) | NSW

The SITHFAB021 – Provide Responsible Service of Alcohol unit is a mandatory requirement in New South Wales for anyone who sells, serves, or supplies alcohol in a licensed venue. Completion of an approved NSW RSA course is required under NSW liquor licensing laws to ensure alcohol is served responsibly and in a way that minimises harm to individuals and the community.

This nationally recognised unit equips participants with the knowledge, legal understanding, and practical skills needed to work confidently and compliantly in licensed environments.

Who This Course Is Designed For

This course applies to a wide range of roles across industries where alcohol is sold or supplied, including:

• Bars, pubs, clubs, and licensed venues

• Restaurants, cafés, and hotels

• Bottle shops and retail liquor outlets

• Events, festivals, and functions

• Hospitality, tourism, and customer service roles

It is suitable for both new entrants to the hospitality industry and experienced staff who need a current RSA to meet NSW licensing or workplace requirements.

What You Will Learn

This course focuses on real-world skills that you will use immediately in the workplace, including:

• Understanding NSW liquor laws, licence conditions, and your legal responsibilities

• Recognising signs of intoxication and alcohol-affected behaviour

• Implementing harm minimisation strategies

• Refusing service politely, confidently, and lawfully

• Managing difficult situations and customer behaviour professionally

• Applying house policies, incident procedures, and reporting requirements

Training is practical, relevant, and aligned with current NSW regulatory expectations.

This Course May Be Right for You If You:

✔ Work, or plan to work, in a role that involves selling, serving, or supplying alcohol
✔ Need a current RSA certificate for employment, licensing, or compliance purposes
✔ Are comfortable working in customer-facing environments
✔ Can follow rules, procedures, and legislative requirements consistently
✔ Are willing to make decisions that prioritise safety, compliance, and harm minimisation
✔ Want practical skills that can be applied immediately in the workplace

No prior experience is required—training is suitable for beginners and experienced staff alike.

When This Course May Be Challenging

You should carefully consider enrolling if you:

• Feel uncomfortable refusing service to intoxicated or aggressive customers

• Find it difficult to interpret and apply legislation or licence conditions in real situations

• Are uncomfortable participating in role-plays or simulated workplace scenarios

• Struggle with written or verbal communication, including documenting incidents

These skills are essential to working lawfully and safely in licensed venues.

Why Responsible Service of Alcohol Matters

Serving alcohol responsibly is not just a legal obligation—it plays a critical role in preventing alcohol-related harm, protecting patrons and staff, and maintaining safe, compliant venues. Employers across NSW actively seek staff who understand their responsibilities and can act confidently in line with the law.

Holding a valid RSA improves your employability, workplace confidence, and professional credibility across hospitality and event industries.

Ready to Meet NSW RSA Requirements?

If you are looking for a practical, compliant, and workplace-relevant RSA course, SITHFAB021 – Provide Responsible Service of Alcohol may be the right choice for you.

👉 Enquire now and gain the certification required to work in licensed venues across NSW.